Shipping and Lead Times Advisory
In an effort to remain transparent and provide our customers with the most up-to-date information, we've prepared this advisory to address our system lead times and shipping options, as well as to provide some answers to frequently asked questions. Please review the following information before contacting a support specialist.
LEAD TIME ESTIMATES
*** The following system lead times apply only to the production process and do not include delivery time. While we will make every effort to ensure timely order fulfillment, we cannot guarantee these timeframes. Lead times begin once an order is processed, which your status will reflect. ***
Pre-configs
VYBE:
- VYBE | Arc A750 | 12400F ~ 1-2 business days
- VYBE | RTX 3060 Ti | 12400F ~ 1-2 business days
MG-1:
- Silver ~ 1-2 business days
- Gold ~ 5-10 business days
- Platinum ~ 1-2 business days
- Diamond ~ 1-2 business days
- Legendary ~ 1-2 business days
- Ultimate ~ 1-2 business days
MG-1 shroud Edition:
- Silver ~ 1-2 business days
- Gold ~ 5-10 business days
- Platinum ~ 1-2 business days
- Diamond ~ 1-2 business days
- Legendary ~ 1-2 business days
- Ultimate ~ 1-2 business days
MG-1 NVIDIA Studio Edition:
- Ultimate ~ 3-5 business days
R1:
- Silver ~ 3-5 business days
- Gold ~ 5-10 business days
- Platinum ~ 3-5 business days
- Diamond ~ 3-5 business days
- Legendary ~ 3-5 business days
- Ultimate ~ 3-5 business days
Customs
Non-Apex Custom Desktops (MG-1, R1, RUSH, TURBO): ~ 5-10 business days
Apex Rush: ~ 5-10 business days
Accessories/Peripherals: ~ 3-5 business days (Some products are subject to backorder — contact sales with any questions)
ORDER PROCESSING
To avoid order processing delays, we recommend all customers use matching billing/shipping addresses. Alternate shipping is only possible with PayPal Checkout or wire payment and may result in additional time needed to verify and process your order. Orders placed behind a VPN or proxy are also subject to additional review and processing time. To avoid delay, please disable any VPN's prior to placing your order.
SHIPPING OPTIONS
In addition to the free ground shipping MAINGEAR provides within the continental US, we are happy to offer you a variety of alternate shipping methods. Please be mindful that shipping methods only apply to the delivery time spent in-transit and have no impact on production lead times.
DOMESTIC
- Free Ground Shipping (2-8 business days)
- FedEx Express Saver (3-4 business days)
- FedEx 2Day (2 business days)
- FedEx 2Day A.M. (2 business days, delivered by noon to residential/10:30AM to businesses)
- FedEx Standard Overnight (Next business day, before 8PM to residential/4:30PM to businesses)
- FedEx Priority Overnight (Next business day, by noon in most areas)
- FedEx First Overnight (Next business day, by 9:30AM in most areas)
Alaska / Hawaii orders have higher shipping rates due to increased shipping costs.
Due to overloaded FedEx facilities and worker shortages, free ground shipments may experience slower delivery times. Package scans are sometimes missed along the way, which may result in less than accurate real-time tracking info or delays in tracking updates. MAINGEAR is not responsible for FedEx shipping delays and cannot re-route a package, or request it to be held somewhere, once it leaves our facility.
MAINGEAR is unable to deliver to any P.O. Box addresses or package forwarding facilities.
APO / AE / FPO addresses must be shipped via the United States Postal Service (USPS). Packages shipped via the USPS shipping method will see varying transit times. Please note, USPS has weight restrictions, and is unable to ship RUSH desktops, select R1 desktops, or any build with Apex liquid cooling.
INTERNATIONAL
Due to the increased processing time required for international orders, as well as Customs clearance needs and restrictions, international orders are likely to see additional delays. Please contact a MAINGEAR sales specialist if you’re interested in purchasing from outside the US.
All international orders must be placed by a member of our sales team, and only once you've approved the final landed cost estimate, which includes shipping fees, as well as any applicable duties and taxes. If you'd like to receive a quote for your international order, please contact sales@maingear.com with your full shipping address as well as a link to your MAINGEAR shopping cart. To share a link to your cart, click "Share/Save Cart" at the bottom of your cart and then "Copy Link".
LOCAL PICKUP
As always, local residents are more than welcome to pick up their system in-person from our facility in Warren, NJ. This will help to avoid shipping transit times but will not impact the production time of your system. Please note, all orders picked up in person are subject to NJ state sales tax.
FAQ
We get a lot of the same questions each and every week, and while we're happy to respond to all email inquiries, please use this FAQ to see if your question is answered prior to contacting a sales or support specialist.
When is my PC going to ship?
This advisory and your current order status should tell you all you need to know. We know you're anxious to take receipt of your new MAINGEAR system, but when fielding hundreds of specific status update inquiries each week, it can slow down the production process. We kindly ask for your patience while working to get your system completed.
I haven't heard anything in a bit. What's going on?
We haven't forgotten about you! While it may look like there isn't movement on your order, some stages can progress quicker than others based on various factors. We'll be sure to notify you as your system moves to the next phase of the build process.
How long does the "in queue"/"system assembled"/"QA burn-in" process take?
Our build queue is managed dynamically, and things may shuffle around to ensure we're working as efficiently and diligently as possible. Some orders may get assembled earlier and spend a longer period of time waiting for QA, while others may spend a longer time in queue waiting for assembly. However it plays out, the lead time you were provided when making your purchase is what we're striving for. Some orders will require a little extra time, while others may ship out ahead of schedule.
I placed my order a few days ago and selected FedEx Overnight delivery. Where's my shipment?
The shipping method you select only applies to the time spent in transit once an order is completed and has no impact on production time. Normal lead times still apply.
How do I track my order?
You can see your current order status from your MAINGEAR account dashboard. We will, however, email you updates regardless of whether or not you have a MAINGEAR user account. Tracking numbers aren't provided until the order is completed.
Why does the FedEx website show my tracking number is invalid?
All packages receive tracking numbers the moment they are packed and labeled by our shipping team, however, the tracking itself will not go live until the shipper picks up the package and scans it. Please allow up to 24 hours for live tracking and an anticipated delivery date.
What is your cancellation policy?
Everything you need to know about cancellations, returns, and warranties, can be found here.
Can I pay to have my build expedited?
Order expediting is not available at this time. If purchasing for business use and require urgency, please contact our Pro Solutions Group at PSG@MAINGEAR.COM to discuss options.
Can I change my shipping address?
Once an order is processed, the shipping address cannot be changed. This is to ensure that your order can ship securely and with the necessary insurance. If a package cannot be received at the provided shipping address for any reason, we can ship to a FedEx Office location in your area for an in-person pickup. Contact a MAINGEAR sales specialist if you require an alternate shipping arrangement.
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Still have questions? Contact us
BY EMAIL sales@maingear.com
BY PHONE 1-888-MAINGEAR -or- (908) 620-9050
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