Holiday Shipping Advisory 2021


HOLIDAY SHIPPING – PLEASE READ

Shop early this year to help keep deliveries on schedule!

At MAINGEAR, we understand that during the holidays, your orders may be especially time-sensitive. Due to widespread global supply chain issues that are impacting all businesses, we cannot guarantee Christmas Day delivery for all orders this year. Rest assured, we’re working hard to fulfill all orders as efficiently as possible and doing our best to provide guidance so that your order has its best chance to arrive on time.

We strongly encourage customers to check out our holiday build specials, which feature configurations tailor-made to reduce the likelihood of delays. As of 11/30/21, you can expect a holiday VYBE special to ship before Christmas.

Please also note that FedEx is experiencing overloaded facilities and worker shortages, and as a result, Ground shipments (our free ground shipping) may experience slower delivery times. Due to overloaded facilities, not all packages are currently being scanned, which may also result in less than accurate real-time tracking info or delays in tracking updates. MAINGEAR is not responsible for FedEx shipping delays and cannot re-route a package once it leaves our facility.

LEAD TIME ESTIMATES

***The following system lead times reflect the estimated time it takes to complete your build from start to finish, and do not include delivery time. While we will make every effort to ensure timely order fulfillment, due to the aforementioned factors, we cannot guarantee these time frames.***

VYBE Holiday Build Specials: Ships before Christmas. (Limited quantities — while supplies last)

R1 and VYBE Pre-Configs: ~ 3-7 weeks

Custom Builds (AiO & Air Cooling): ~4-7 weeks

Custom Builds (APEX Liquid Cooling): ~6-9 weeks

ELEMENT Lite: Guaranteed Christmas Delivery. (Limited quantities — while supplies last)

FORMA Chair Orders: Guaranteed Christmas Delivery. (Limited quantities — while supplies last)

Accessories/Peripherals: ~1-3 weeks (Some products may be backordered — contact sales with any questions)

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Please contact a MAINGEAR sales specialist with any questions

BY EMAIL
sales@maingear.com

BY PHONE
1-888-MAINGEAR -or- (908) 620-9050

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ORDER PROCESSING 

To avoid order processing delays, we recommend all customers use matching billing/shipping addresses. Alternate shipping, while possible, will result in additional time needed to verify and process your order.

GIFTS FROM MAINGEAR

If your desktop purchase qualifies for a free gift from MAINGEAR, such as a FORMA gaming chair or Classic Backpack, please be advised that it must ship to the address listed on the order. We are happy to ship your free gift in advance of your PC, but gifts cannot be drop-shipped to alternate addresses. Gifts can also be picked up in-person from our facility. Be sure to contact MAINGEAR in advance if you plan to pick up a gift in-person or to have it shipped out ahead of your PC's completion.

International customers will be assessed shipping fees on any holiday promotional items, unless excluded from the order.

LOCAL PICKUP

As always, local residents are more than welcome to pick up their system in-person from our facility in Warren, NJ. This will help to avoid shipping delays but will not impact the production time of your system. Please wear a mask and practice social distancing if you pick up your system from our facility.


OTHER SHIPPING OPTIONS

In addition to the free ground shipping MAINGEAR provides within the continental US, we are happy to offer you a variety of additional shipping options. Shipping methods only apply to the delivery time spent in-transit and have no impact on production lead times.

DOMESTIC

  • FedEx Express Saver (3 business days in transit)
  • FedEx 2Day (2 business days)
  • FedEx 2Day A.M. (2 business days, delivered by noon to homes/10:30AM to businesses)
  • FedEx Standard Overnight (Next business day, before 8PM to homes/4:30PM to businesses)
  • FedEx Priority Overnight (Next business day, by noon in most areas)
  • FedEx First Overnight (Next business day, by 9:30AM in most areas)

Alaska / Hawaii orders have higher shipping rates due to increased shipping costs.

MAINGEAR is unable to deliver to any P.O. Box addresses. APO / AE / FPO addresses must be shipped via the United States Postal Service (USPS). Packages shipped via the USPS shipping method will see varying transit times.

INTERNATIONAL

Due to the increased processing time required for international orders, as well as Customs clearance needs and restrictions, international orders are likely to see additional delays. Please contact a MAINGEAR sales specialist if you’re interested in purchasing from outside the US.

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