Game Codes FAQ

What are promotions:

Promotions are a form of advertising used across many industries to drive product sales. In the PC industry, this typically means free game codes bundled with the purchase of specific components, usually a CPU or GPU.

How to qualify for a promotion: 

To qualify, you must purchase a fully integrated system containing the eligible hardware within the promotional period set by the code provider.

When/how game codes are sent to customers:  

If your system includes qualifying hardware, your game code(s) will be sent to the email address on file within 7 days of system arrival, along with redemption instructions.

How to redeem a game code: 

Redemption instructions will be included in your email. The process typically involves visiting the code provider's website or application and entering your code. For help with redemption, contact our promotions team at promotions@maingear.com.

Important: Codes must be redeemed within the redemption period, which may differ from the promotional period. Both deadlines are set by the code provider and are firm — no exceptions can be made.

Limitations & Disclaimers:

Because game codes are supplied directly by third-party providers and not by MAINGEAR, we cannot guarantee:

• That your system will be built, shipped, and delivered before the end of the promotional period.
• A code will be issued, or compensation will be provided, if your system arrives after the promotional period has ended.

For full details, please review our Terms and Conditions.

FAQ: 

1. Can I receive my code before the system arrives? 

Most promotions are hardware-locked, meaning the code can't be redeemed without the specific qualifying hardware. However, if you have someone with the required hardware who can redeem it on your behalf, we're happy to send the code early. To request this, please contact us at promotions@maingear.com

2. If I ordered a system with qualifying hardware one/few days before/after the promotional period, can I still receive a code? 

As it turns out, no. Promotional deadlines are set by the code provider and are non-negotiable.

3. If I received my system after the end of the redemption period, can I still get a code? Will I be compensated for missing out on the code? 

Because codes and their deadlines are controlled entirely by the provider, we're unable to issue a replacement code or offer compensation for missed promotions.

4. If I missed out on the promotion my hardware qualified for, what can MAINGEAR do? 

We're happy to keep you informed about future promotions for your hardware! Sign up for our newsletter at the bottom of our home page to receive updates on news, sales, giveaways, live streams, and more.

5. Can I swap my game code for a different game of the same value?

Game codes don't carry a cash value and are not supplied by MAINGEAR directly, so unfortunately, we're unable to accommodate code swaps.

Have a question that wasn't covered here? Reach out to our promotions team anytime at promotions@maingear.com.