Slow or Poor signal (Wi-Fi/Bluetooth)

This guide was designed to troubleshoot the following issues:

  • Unexpected slow-down of Wi-Fi speeds
  • Intermittent Wi-Fi and/or Bluetooth connectivity
  • Bluetooth device pairing difficulty
  • Poor Wi-Fi signal strength while within range of router

For best results, we recommend following these steps in order until your issue is resolved.


  • Step 1: Connect the Antennas

Experiencing poor Wi-Fi signal right out of the box? A common mishap is failing to install your Wi-Fi antenna(s) when setting up your PC. Tightly screw the antenna(s) to the rear of the system. (See image below for example. Yours may differ in appearance)


  • Step 2: Network Reset via Windows System Settings

1. Type Network reset in the Windows Search bar to find this option. Click on it.

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2. Click Reset Now. This will typically take 5 minutes to complete.97b1ff3aad8d765e2076c77e44febf4a.png


  • Step 3: Reset Network Connection via Command Prompt

1. Type CMD in the Windows Search bar to find Command Prompt

2. Right-click on Command Prompt and click Run as administrator. If prompted for permission, click Yes.
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3. Once Command Prompt has opened, enter the following commands one at a time, letting each one finish prior to proceeding.

  1. Type ipconfig /flushdns and press Enter. Wait for completion.
  2. Type ipconfig /release and press Enter. Wait for completion.
  3. Type ipconfig /renew and press Enter. Wait for completion.
  4. Restart the system

  • Step 4: Reinstall Wi-Fi and/or Bluetooth Drivers

To locate the drivers, visit the motherboard manufacturer's website and search for your exact motherboard. Under the Support banner, identify the Drivers & Downloads (label will vary).

  • Once you've located the Drivers & Downloads, find your network drivers, they will be labeled. (Wireless, LAN, Network, etc..)

Example:

  • Open the folder containing the newly downloaded drivers. Right-click on the .zip folder and click Extract All.

  • Select the folder that you would like to extract the files, check the "Show extracted files when completed" box and then click Extract.

  • Run the respective setup application. Follow the prompts to complete installation.

If you continue to experience issues, please reach out to the MAINGEAR Support Team via email (support@maingear.com) or phone (908-620-9050).

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